The processing of all orders is effective on working days (Monday to Friday). Shipments are processed by the classic services of La Poste or COLISSIMO of La Poste for metropolitan France and CHRONOPOST for overseas departments and territories and internationally.

Delivery times may in no case give rise to damages, withholding or cancellation of orders in progress.

The risks associated with transport are borne by the buyer who, in the event of damage and / or missing equipment noted upon receipt, will make all usual reservations with the carrier and will inform Customer Service within 24 hours. of the company FLEXTOBE by:

- email: info@masar-shop.fr

- letter addressed to the head office of the company FLEXTOBE - Customer Service - 23 Avenue de l'Europe bat E 33520 BRUGES, NOUVELLE AQUITAINE, FRANCE

- phone: + 33 (0) 556421931

  • Shipping by CHRONOPOST

Speed: from the date of support by La Poste, you will be delivered to your home within 24 hours in mainland France and Monaco. Support / delivery: During delivery, damage or spoliations must be the subject of written, precise, complete, dated and signed reservations on the part of the recipient.

Loss / damage: CHRONOPOST is responsible for any loss or material damage caused to the parcel during transport or non-delivery, except for fault on the part of the sender or recipient, case of force majeure, inherent vice of the 'object, insufficient packaging which, without limitation, constitute cases of exemption. Delay: for national shipments, the deadlines are for a pick-up from Monday to Saturday morning and for a delivery from Monday to Friday, except on public holidays. Depending on the services, a Saturday delivery is possible on option. For international shipments, the deadlines are for a support from Monday to Friday, except for shipments delivered on Saturday for which the deadlines run from the following Monday. Deliveries are made on working days, except public holidays, in the country of destination.

Traceability: at any time, thanks to the parcel number communicated to you by the lip.fr site, you can track your parcel by logging in (free consultation excluding communication and connection costs of the chosen operator) to the site www.chronopost.fr/transport-express/livraison-colis to find out where it is.

Speed: From the date of support by La Poste, you are delivered to your home within 48 hours (working days for shipments in mainland France, Corsica and Monaco).

  • Shipments by COLISSIMO


Speed: From the date of support by La Poste, you are delivered to your home within 48 hours (working days for shipments in mainland France, Corsica and Monaco).

Security: With Colissimo, your order is delivered to you from Monday to Saturday between 9 am and 12 noon, in person and against signature. In the event of absence or impossibility of delivery of your parcel (no guard, ...), your parcel postman leaves a calling card mentioning the date and address of the post office where you can collect your parcel on presentation of an identity document. From the date mentioned on the calling card, you have 15 days to collect your package. After this period, it will be automatically returned to its sender.

Traceability: thanks to the parcel number communicated to you by the masar-shop.fr site (ex: 8V00300548899), you can track your parcel by connecting (free consultation excluding communication and connection costs of the chosen operator) to site www.laposte.fr/colissimo to find out where it is.